Refund policy
Return & Refund Policy — Go Senior Products
Returns We accept returns within 30 days of the delivery date. To be eligible, items must be unused, in their original condition, and in original packaging.
Non-Returnable Items The following items cannot be returned:
- Opened supplements or consumables
- Personal hygiene products (cushions, braces, insoles) once opened
- Items marked as final sale
- Sale items or gift cards
How to Start a Return Email us at goseniorproducts@gmail.com with your order number and reason for return. Items must be sent to: 151 N Marian St, La Habra CA 90631. We will provide return instructions within 2 business days.
Refunds Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5-10 business days.
Exchanges If you received a damaged or defective item, we will replace it at no charge. Please contact us within 7 days of delivery with a photo of the damage.
Shipping Costs Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
Contact Us goseniorproducts@gmail.com